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Terms & Conditions

Your reservation is a legally binding contract.

Solva Family Holidays Ltd and Harmon Vale Ltd (the Owners) trading at Brondre Fach, 12b Anchor Down, Solva, Pembrokeshire, SA62 6TQ are the owners of holiday accommodation (the owner), they are responsible for arranging and making bookings and reservations for holiday makers (the client). Each contract is therefore between the Owner and the Client and is made at the point at which the Owners issue a Booking Confirmation. The person making the booking certifies that he/she is authorised to agree to the booking conditions of all persons included in the pay and must be over 18 years.

We are local residents and therefore readily available to ensure that everything is done to make your stay enjoyable.

Booking your Holiday

Telephone bookings and enquiries are welcome on 01437 720156 or 07920 197317, seven days a week. Payment may be made by debit/credit card, bank transfer or cheque. You can also submit a booking request by visiting our website at www.solvaholidays.com

A provisional booking must be confirmed with 5 working days.

At Solva Holidays there are no hidden charges, or booking fees.

Deposit and Final Payment

A deposit of 20% is required for each week or short break of the proposed booking. Until a deposit is received by the Owner, any booking is provisional and may be cancelled by the Client.

The balance is due 4 weeks before the first day of the holiday. If the Owner does not receive the balance in full by the due date, the Owner reserves the right to cancel and re-let the property concerned.

If the Client makes the booking less than 4 weeks before the start of the proposed holiday, then full payment must be made at the time of booking.

Deposits will not normally be refundable unless the booking is not confirmed by the Owner for any reason.

Cancellation by the Client

If the Client cancels a booking that has been confirmed by the Owner the Client is responsible for the total price as agreed at the time of booking. We STRONGLY recommend that you cover your holiday with an insurance policy, as should you have to cancel you will be held liable for the nitre booking value unless we manage to re-let the property.

Cancellation by the Owners

If the Owners have to cancel a booking of a specified property at any time after confirming a booking (e.g. because of fire at the property) or should the property be unavailable on the day that the holiday starts for reason outside the Owners control then the Owner will offer the Client the choice of:

Another alternative property (subject to availability)
or

A full refund of the amount paid by the Client to the Owner

And the Client shall have no further claim against the Owner.

Client’s Responsibilities and Obligations

The Client (here meaning all of the persons over the age of 18 included on the booking form) agrees –

To pay for any losses or damage to the property or contents (including the soiling of carpets and soft furnishings) however caused (reasonable wear and tear excluded). Any loss of damage must be reported to the owner/caretaker or before departure.

To take good care of the property and leave it in a clean and tidy condition on departure.

To permit the Owner reasonable access to the property if necessary.

Not to part with possession of the property or share it except with the other members of the party.

Under no account can the prescribed number of persons per property be exceeded. The company reserves the right to decline bookings of large single sex groups i.e. hen/stag parties where deemed appropriate and requests full details of such parties in writing.

To depart the property at the given time on the given day.

Complaints

We are local residents and therefore readily available to ensure that everything is done to make your stay enjoyable, however, if you have any cause for complaint we would wish to resolve the matter as quickly as possible. Please contact the Owner during your stay so remedial action may be taken. If this is not possible or the complaint is more complicated, then please contact the Owner immediately on your return home either by telephone or in writing. Complaints made after this time will not be considered.

Pets

We welcome pets in all of our properties

Please note that the term “pet” refers to a dog and that consent needs to obtained prior to arrival for the any other type of pet e.g. cat, hamster etc.

Pets must not be left alone in the property.

Pets must be kept under control at all times.

Please bring pets’ bedding, towels and food bowls.

Pets are not permitted on soft furnishings and bedrooms (for humans only).

All pets are up to date with flea and worming treatments.

Pet owners accept total responsibility for pets and its actions e.g. cleaning up mess etc. Failure to comply will lead to your liability for dealing with ensuing problems and costs.

The breed/type and number of dogs are declared on booking.

Please note- Owners reserve the right to refuse certain breeds of dogs.

Broadband

Broadband internet access is offered in our properties. This is on the basis that we can’t promise that the service will be available constantly and that it is provided for recreational and not for business use. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of an internet access service can be guaranteed and the Owner will not be liable for any form of compensation or expenses claimed by any guest in respect of the provision of internet services or telephone services not being available or failing.

Activities

The activities that may be shown in our literature are outside our control and are not supplied by us. If you wish to carry out any activity at or near the Property, we strongly recommend that you book the activity with the relevant provider.

Data Protection

The Owner of the property may be supplied with the booking details, name, address, email address and contact number of the Client.

Accuracy

Whilst every effort has been made to ensure accuracy on our website, the Owners can accept no liability whatsoever for any errors, inaccuracies or omissions, or for any matter in any way connected with or arising out of the publication of the information.

Please read the “tariff” section carefully and remember to check all prices and facilities before making your booking.

All prices are in £ sterling.

Liability and Property Descriptions

Breach of Contract:

If there shall be a breach of any of these conditions on the part of the Client of any member of the party, the Owner reserve the right to re-enter the property and terminate the holiday letting without prejudice to the other rights and remedies of the Owner.

The validity construction and performance of this contract shall be governed by English Law and the Client hereby submits to the exclusive jurisdiction of the English Courts.

At Solva Holidays there are no hidden charges, or booking fees and on arrival our properties include:

Beds made up for your arrival

Towels provided (bath and hand for each person) not beach towels

Hand towels and bath mat in bathrooms/shower rooms

Tea Towels

Oven Gloves

All heating, electricity and water

Toilet Rolls

Hand Soap

Washing Up Liquid

Jay Cloth and pan scrub

Dishwasher tablets

Kitchen Roll

Wifi available in our properties, however broadband speeds cannot be guaranteed

Highchairs, stair gates and cots (not cot linen) are available free of charge

A warm welcome for well behaved pets in our properties

Properties available all year

Please note all our properties are No Smoking!